What can you do if you encounter a purchase issue?

If you encounter a purchase issue, one of the following could be the reason why purchasing has failed:1.When checking for network stability,...

FAQ about payment issue

We have always been devoted to providing more convenience in game experience. If you have any question on pruchasing UC and items, etc, plea...

FAQ about Prime/Prime Plus

Purchase Prime/Prime Plus to get more benefits! We are sorry if you are facing any problem in Subscription, before we start the conversation...

Penalties about purchase through unauthorized services

We recommend players to purchase UC via Google or Apple payment platforms. Any purchases made on unauthorized websites or channels will be c...

Where is the RP Point Card I obtained from last month's Royale Pass?

Point Card for the next Royale Pass will only be issued in even months.&nbs...

What is a Prime subscription? Differences between a Prime subscription and a Prime Plus subscription?

Players can subscribe to Prime or Prime Plus to enjoy the benefits during the subscription period. One payment account can only do purchases...

How can I cancel the subscription ?

Subscription will be automatically renewed every month. Players will be able to enjoy the benefits until the end of the current period if th...

Google Play Payment Receipt

Please follow the below steps to find the receipt:Google Play Store:1. Go to http://payments.google.com/2. Find Other purchase activity...

IOS Purchase Receipt

Please follow the below steps to find the receipt:1. Go to the Settings page, click on [Your Name] and&nb...