Server does not respond / Server failure

This issue usually occurs when the connection is unstable or when the signal is too weak. Please try the following to fix it:1. Change your ...

What should I do if I am experiencing lag/lost connection?

If you encounter lag, please try the following steps to troubleshoot the issue:1. Check if you have selected the optimal server: Tap the Sel...

What should I do when I encounter bugs?

If you encounter any bugs during the game, you can report it following the below steps:1.If you encounter a bug in a match, tap the "Re...

What's the difference between the Battle Server Ping and Lobby Server Ping?

We are sorry for your confusion that we've caused. There're 2 different servers in game, which are generally used in 2 different ways.In the...

Why does the loading screen get stuck?

This issue usually occurs when the connection is unstable or the signal is weak. Please try the following steps to fix it:1. Make sure you h...

What phones/devices are compatible with PUBG Mobile? (Android)

The current version supports more than 500 Android devices, including but not limited to: GALAXY NOTE8, SONY XPERIA XZ1, GALAXY S8, GOOGLE P...

About Ultra HD Graphics

At the moment the Ultra HD Graphics setting is unavailable, however it will be coming soon!As we intend to provide players with high quality...

Update error 495[Google Play Store]

We understand that you are experiencing error 495 while updating the app in Google Store. We kindly request you to follow the below instruct...

What is PUBG Mobile?

PLAYERUNKNOWN'S BATTLEGROUNDS is an officially authorized combat and survival mobile game that brings you the 100% original classic gameplay...

Why does my game crash?

Crashes are usually due to internal storage issues. Please try the following:1. Exit the game, free up some memory on your device and restar...

Why am I experiencing frame drop?

We are sorry to hear that you're experiencing frame drop during the game. Below are the advises for your quick reference:When the battery is...

What should I do when my voice chat doesn't work well?

We are sorry to hear that you’re having issues with the In-Game Audio and/or Voice systems.Please note that you may have issues with the sou...

How do I send feedback or suggestions?

Please contact Customer Service for any feedback and suggestions.We will continue to improve the game and its features. If you have any sugg...

Non-Standard Screen adjustment

non-standard screen adjustment will solve the problem of incompatible display.If you are having the display issue, please follow below steps...

System requirements (Android)

The minimum specifications currently recommended for PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE on Android are the following:- Operating System: A...

Why the brightness of screen turns low automatically?

Too much heating of the device can reduce the brightness of the screen. If you encounter this problem, below are some instructions that can ...

Outfits-Equip/Display Related Errors

We are sorry for that you are facing the outfit display/equipping related issues.If you run into issues obtaining outfits, see abnormal effe...

Why can't I use voice chat with teammates?

1）Please ensure that the game has been granted access to the microphone on your device, then restart the game. 2）Please ensure that the volu...

What are the rules of Friendly Fire Kill Punishment?

Many players are complaining that there’re many Friendly Fire Kill in the game. They feel frustrated and hope that harsh punishment will be ...

What should I do if my teammates kill one another?

We currently have the Merit system in place to penalizes this kind of misconduct:1. Killing Teammates (detected by the system): 10-Merit los...

What should I do when I encounter with black/blurred rendering issue?

Regards to your concern, please try the below instructions to fix it:- Close and restart the game.- Repair the game before logging in. -...

System requirements (iOS)

The minimum specifications currently recommended for PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE on iOS are the following:- Operating System: iOS9 ...

How do I report players who post fake information in the Global Chat?

Please do not believe any messages that have been posted on non-official channels. If you see any players posting fake or fraudulent informa...