What should I do when I experience lag or connection lost?

Try the steps below if you are experiencing connection issues:1.  Make sure your network is stable.2.  Make sure your se...

What should I do when I encounter bugs?

If you encounter bugs during the game, kindly provide your feedback by following the steps below:Encountered bugs during in-m...

Failed to receive Email/Mobile verification code

If you have issues receiving the verification code, please make sure that the email address/phone number you entered is the same as your in-...

What's the difference between the Battle Server Ping and Lobby Server Ping?

We are sorry for your confusion that we've caused. There're 2 different servers in game, which are generally used in 2 different ways.In the...

Why does the loading screen get stuck?

The reason why the loading screen get stuck is usually caused by network/signal&...

What phones/devices are compatible with PUBG Mobile? (Android)

The current version supports more than 500 Android devices, including but not limited to: GALAXY NOTE8, SONY XPERIA XZ1, GALAXY S8, GOOGLE P...

Update error 495[Google Play Store]

We understand that you are experiencing error 495 while updating the app in Google Store. We kindly request you to follow the below instruct...

Why does my game crash?

Crashes are usually due to internal storage issues. Please try the following:1. Exit the game, free up some memory on your device and restar...

Why am I experiencing frame drop?

Here are some reasons that might trigger frame drop:1.  The frame rate will drop when your device battery is low, this will result...

What should I do when my voice chat doesn't work well?

We are sorry to hear that you’re having issues with the In-Game Audio and/or Voice systems.Please note that you may have issues with the sou...

How do I send feedback or suggestions?

Please contact Customer Service for any feedback and suggestions.We will continue to improve the game and its features. If you have any sugg...

Non-Standard Screen adjustment

Making screen adjustments can fix the issues of incompatible displays for non-standard screens. In order to try different screen adjustments...

System requirements (Android)

The minimum specifications currently recommended for PUBG MOBILE on Android are the following:- Operating System: Android 5.1.1 or later.- R...

Why the brightness of screen turns low automatically?

Too much heating of the device can reduce the brightness of the screen. If you encounter this problem, below are some instructions that can ...

Outfits-Equip/Display Related Errors

If you are experiencing items display/lost related issues in a stable network environment, such as: Unusual graphic effect display with...

Why can't I use voice chat with teammates?

If you were on a stable network but could not use the microphone to vo...

Punishment rules for friendly fire kill

Many players complain that the friendly fire kill is very frustrating and wish to have a harsh punishment for this behaviour. We have compil...

What should I do if my teammates kill one another?

We currently have the Merit system in place to penalizes this kind of misconduct:1. Killing Teammates (detected by the system): 10-Merit los...

What should I do when I encounter with black/blurred rendering issue?

If you encountered a screen gone black/blurred rendering issue, please try the b...

System requirements (iOS)

The minimum specifications currently recommended for PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE on iOS are the following:- Operating System: iOS9 ...

How do I report players who post fake information in the Global Chat?

Please do not believe any messages that have been posted on non-official channels. If you see any players posting fake or fraudulent informa...

What is PUBG Mobile?

PLAYERUNKNOWN'S BATTLEGROUNDS is an officially authorized combat and survival mobile game that brings you the 100% original classic gameplay...