My account got hacked.

Situation that we can assist with：1.  Able to log in but the account was linked with a third-party social media/phone number/email...

Why was my account banned?

Anti-Cheating System will always keep an eye on players' in-game behaviour strictly. Any rule violations in the game,  will be pun...

How to change my linked Email/Mobile number?

To strengthen the security of your account, we added a new feature that able you to change your email address or mobile number in Version 1....

What should I do if I lost my account?

If your account was linked to a social network (Facebook / Twitter / WeChat / etc), you can recover your account by logging back into the sp...

What does team up with cheaters mean?

PUBG Mobile team always holds a zero-tolerance attitude towards any form of cheating. We will continue to work hard to guarantee the best ex...

What is the Safety Observation period?

Dear participants,To maintain a fair competitive environment, all players who are suspected of cheating will be placed under safety observat...

Why should I link my account to social media? How to link social media?

Linking your guest account to social media (FB/Twitter/Game Center/VK/WeChat/QQ) can secure your current game progress and prevent account l...

Are data on different devices shared?

For Android and iOS devices, game data for the same account can be shared across devices.Kindly Reminder: For public policy matters, please...

Login Failure

We are sorry to hear that you are having the trouble in logging in due to poor internet connection. We suggest playing the game at locations...

How to create a new account? (Steps with pictures)

If you want to create a new account, please follow the steps:1. Log out from your Social Media (FB/Twitter/Game Center/VK/WeChat/QQ) account...