My account got hacked.

Situation that we can assist with：1.  Able to log in but the account was linked with a third-party social media/phone number/email...

Why was my account banned?

Anti-Cheating System will always keep an eye on players' in-game behaviour strictly. Any rule violations in the game,  will be pun...

How to enable Secondary Verification

You can improve your account security by enabling Secondary Verification. Once you enabled it, you will need to perform a secondary verifica...

How to use the Secondary Backup Verification code?

Once you have enabled the Secondary Verification, you may enable the Backup Veri...

How to change my linked Email/Mobile number?

To improve players’ game account security, you are now able to change your in-game linked email/ mobile number via the in-game Settings. &nb...

What should I do if I lost my account?

If your account was linked to a social network (Facebook / Twitter / WeChat / etc), you can recover your account by logging back into the sp...

What does team up with cheaters mean?

PUBG Mobile team always holds a zero-tolerance attitude towards any form of cheating. We will continue to work hard to guarantee the best ex...

Verification Code required during login

If you are required to key in the verification code during login, kindly check if you have met one of the scenarios below: 1. The Secon...

About Delete Account (IOS)

To delete your PUBG Mobile account permanently, please refer to the following in...

About Delete Account (Android)

If you wish to delete your account but the in-game option is unavailable, kindly send an account deletion request via the link below: h...

What is the Safety Observation period?

Dear participants,To maintain a fair competitive environment, all players who are suspected of cheating will be placed under safety observat...

Why should I link my account to social media? How to link social media?

Linking your guest account to social media (FB/Twitter/Game Center/VK/WeChat/QQ) can secure your current game progress and prevent account l...

Are data on different devices shared?

For Android and iOS devices, game data for the same account can be shared across devices.Kind Reminder: For public policy matters, please se...

How to create a new account?

If you want to create a new account, please follow the steps:1. Log out from your Social Media (FB/Twitter/Game Center/VK/WeChat/QQ) account...