Why was my account banned?

Anti-Cheating System will always keep an eye on players' behavior in game strictly. Any rule violations in the game will be punished after d...

About Metro Royale: Reunion

Dear Players,PUBG MOBILE always strives to maintain a fair gaming environment and provide players with the best possible gaming experience. ...

How to change my linked Email/Mobile number?

To strengthen the security of your account, we added a new feature that can be used to change the email address/Mobile number in Version 1.9...

What does team up with cheaters mean?

PUBG Mobile team always holds a zero-tolerance attitude towards any form of cheating. We will continue to work hard to guarantee the best ex...

What is the Safety Observation period?

Dear participants,To maintain a fair competitive environment, all players who are suspected of cheating will be placed under safety observat...

Why I should link Social Media? How to link Social Media?

Linking guest account to a Social Media(FB / Twitter / Game Center / VK / WeChat / QQ) can safeguard the game process and protect from loosi...

What should I do if I lost my account?

If your account was linked to a social network (Facebook / Twitter / WeChat / etc), you can recover your account by logging back into the sp...

Are data on different devices shared?

For Android and iOS devices, game data for the same account can be shared across devices.Kindly Reminder: For public policy matters, please...

Login Failure

We are sorry to hear that you are having the trouble in logging in due to poor internet connection. We suggest playing the game at locations...

How to create a new account? (Steps with pictures)

If you want to create a new account, please follow the steps:1. Log out from your Social Media (FB/Twitter/Game Center/VK/WeChat/QQ) account...