
Account Issues
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My account got hacked.
Situation that we can assist with:1. Able to log in but the account was linked with a third-party social media/phone number/email...
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Why was my account banned?
Anti-Cheating System will always keep an eye on players' in-game behaviour strictly. Any rule violations in the game, will be pun...
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How to enable Secondary Verification
You can improve your account security by enabling Secondary Verification. Once you enabled it, you will need to perform a secondary verifica...
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How to use the Secondary Backup Verification code?
Once you have enabled the Secondary Verification, you may enable the Backup Veri...
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How to change my linked Email/Mobile number?
To improve players’ game account security, you are now able to change your in-game linked email/ mobile number via the in-game Settings. &nb...
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What should I do if I lost my account?
If your account was linked to a social network (Facebook / Twitter / WeChat / etc), you can recover your account by logging back into the sp...
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What does team up with cheaters mean?
PUBG Mobile team always holds a zero-tolerance attitude towards any form of cheating. We will continue to work hard to guarantee the best ex...
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Verification Code required during login
If you are required to key in the verification code during login, kindly check if you have met one of the scenarios below: 1. The Secon...
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About Delete Account (IOS)
To delete your PUBG Mobile account permanently, please refer to the following in...
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About Delete Account (Android)
If you wish to delete your account but the in-game option is unavailable, kindly send an account deletion request via the link below: h...
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What is the Safety Observation period?
Dear participants,To maintain a fair competitive environment, all players who are suspected of cheating will be placed under safety observat...
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Why should I link my account to social media? How to link social media?
Linking your guest account to social media (FB/Twitter/Game Center/VK/WeChat/QQ) can secure your current game progress and prevent account l...
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Are data on different devices shared?
For Android and iOS devices, game data for the same account can be shared across devices.Kind Reminder: For public policy matters, please se...
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How to create a new account?
If you want to create a new account, please follow the steps:1. Log out from your Social Media (FB/Twitter/Game Center/VK/WeChat/QQ) account...