
Account Issues
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Why was my account banned?
Anti-Cheating System will always keep an eye on players' behavior in game strictly. Any rule violations in the game will be punished after d...
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About Metro Royale: Reunion
Dear Players,PUBG MOBILE always strives to maintain a fair gaming environment and provide players with the best possible gaming experience. ...
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How to change my linked Email/Mobile number?
To strengthen the security of your account, we added a new feature that can be used to change the email address/Mobile number in Version 1.9...
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What does team up with cheaters mean?
PUBG Mobile team always holds a zero-tolerance attitude towards any form of cheating. We will continue to work hard to guarantee the best ex...
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What is the Safety Observation period?
Dear participants,To maintain a fair competitive environment, all players who are suspected of cheating will be placed under safety observat...
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Why I should link Social Media? How to link Social Media?
Linking guest account to a Social Media(FB / Twitter / Game Center / VK / WeChat / QQ) can safeguard the game process and protect from loosi...
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What should I do if I lost my account?
If your account was linked to a social network (Facebook / Twitter / WeChat / etc), you can recover your account by logging back into the sp...
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Are data on different devices shared?
For Android and iOS devices, game data for the same account can be shared across devices.Kindly Reminder: For public policy matters, please...
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Login Failure
We are sorry to hear that you are having the trouble in logging in due to poor internet connection. We suggest playing the game at locations...
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How to create a new account? (Steps with pictures)
If you want to create a new account, please follow the steps:1. Log out from your Social Media (FB/Twitter/Game Center/VK/WeChat/QQ) account...