How to change my in-game Country/Region?

We understand that you may need to change your in-game Country/Region for various reasons. Before you proceed, please pay close attention on...

How can I join a match with the people who speaks in the same language?

You can follow the below instructions to join a match with the people of same language:1. Go to [Setting] -> [language]2. Click the [Matc...

About Companion

One of the most ferocious predatory birds on the planet - Falcon Companion is available now, come find out what's new here!How to get/check ...

How can I join a team manually?

Below are the steps to join a team manually.1. Click on the world chat tab next to the Team recruitment tab on your bottom left corner of th...

What is Spectator Mode?

Starting from version 0.9.0, players can watch other opponent players until the end of the match, after being killed.Kindly Reminder: For pu...

How do I gift Items?

To send a gift, please proceed as follows:1. Go to [Shop].2. On the right side you have 3 Tabs in which you may gift Items from:- [Limited T...

How to play PUBG MOBILE? How to enter Training Ground?

If you are new to PUBG MOBILE or you want to practice the gaming skill, here are the instructions for you:1. You can review the [Tutorial] b...

How to mark items / enemies?

How to mark the supply item:1. Aim at the supply item you want to share.2. Click [Quick Chat] button on your right side of the screen.3. Cli...

How do I leave a Crew?

If you wish to leave your current Crew, you may do so with the following steps:1. Tap on the [Crew] option at the bottom left of the Lobby s...

How do I leave a team?

You can click the [Leave Team] button beside your nickname.Kindly Reminder: For public policy matters, please send an email to policy@proxi...

How do I use Emotes?

You may use Emotes both in the Lobby and In-Game.To use emotes while in the Lobby, tap on the Emotes Button at the bottom left and choose th...

When I will be able to play Night Mode?

Night Mode has been added to Erangel map. The mode will alternate between day and night randomly in Classic Mode. Matches will start in a da...

About Arcade mode

Arcade Mini Zone:100 players, smaller map, 3 times the resources and air drops! Available on Tuesdays, Thursdays, Saturdays and Sundays!Arca...

Gyroscope Doesn’t Work? How do I set up the Gyroscope?

If the Gyroscope doesn't work, please make sure you have the Gyroscope settings On. Pleas try the following steps to set up the Gyroscope:1....

How do I get the Weapon Master Achievement?

The first condition to achieve the Weapon Master Achievement Title is that you play a Classic Match.The second Condition is you need to be a...

Why the peek button didn't show up? How to peek and lean?

To use peek and fire option that allow you to activate the tilt mode, please follow the below process. Click [Setting] -> [Basic] -> w...

When does the current Season end? When does the new Season begins?

You can check the expected Season End date by clicking on [RP] section on home lobby below Shop option which leads you to Royal Pass details...

Which kind of weapon can be upgraded?

The weapon showed in the Lab are all can be upgrated. Please follow the below steps to check the weapon that can be upgrated:1. Open Invento...

Where can I check the weapon level and upgrade them ?

You can check the weapons those can be upgraded and their level in the Lab. In order to upgrade the weapon, please follow the steps below:1....

How to earn the paint and materials to upgrade the weapons?

You can get the paint by going to Shop -Treasures.Materials can only drop from dismantling duplicated upgradable.Kindly Reminder: For public...

Clan benefits

Joining a Clan will benefit you a lot! Player will be able to:1.Meet more friends 2.Complete exciting Clan missions* In order to complete m...

What is Clan Training

There are different Clan training every day. Participate to earn Clan Acitivity Points and Clan Points.1. Complete personal objectives to co...

Where is quick scope option?/How to enable quick scope?

1.Go to [Settings] on Lobby page or on battle page;2. Click the [Scope] from the pop-up list, and then switch Quick Scope to [Enable];3.The ...

When does the new Zombie mode event end?

For the information on the end date of the Zombie mode event, please stay tuned to our official sources listed below.Official web page: http...

How to change my character? (Pictures version)

Now you can change your character to Victor/Regular by following steps:1. Click the "Workshop" at the bottom of the lobby;2. Then click "Cha...

Why can't I get into a match?

We are sorry to hear that you are having problems entering a match. We suggest playing the game at locations with stable internet connection...

The Jinxed achievement

Completed the Jinxed achievement multiple times but still not getting the rewards? Here is some more information to help you out with unlock...

About Clans

A Clan is a team that allow players in the Clan to team up with each other to get more exciting gameplay/rewards. The Clans can be customize...

How to enable/disable Auto Pickup in game?

Auto Pick Up feature is designed in a way to make life easier while you move towards victory. If you would like to change the amount of ammo...

Tier Adjustments During Off-Season

Kindly Reminder: For public policy matters, please send an email to policy@proximabeta.com

How do I change camera view?

You can choose between First Person Perspective (FPP) or Third Person Perspective (TPP) under the "START" option in the lobby.Plea...

About Statistics

The statistics displayed on your account are based on the servers and modes you have currently selected. So it is possible that you are seei...

Ranking rules

The ratings that you gain or lose after a match depend not only on the rank you achieved at the end of a match, but also on your rank of tha...

What are the rules about rating protection card?

1. Rating Protection Cards will only be able to get as Royale Pass Rewards for everyone who reaches the corresponding RP level.2. There are ...

How many tiers in the rank

The PUBG Rank system will have seven tiers (Bronze, Silver, Gold, Platinum, Diamond, Crown, Ace )* Conqueror: Players who reach the Ace tie...

Tier protection mechanism

Tier protection Mechanism protects your rating when you complete Classic matches while in a group with your friends. This option is to save ...

Why didn't my rating go up after matches?

If you didn't gain any ratings after matches, you probably played Arcade mode and Zombie Event mode. Arcade mode and Zombie Event mode will ...

My rank goes down?

If you find your rank went down or its not correct, this could be due to below mentioned situtatios:- At the beginning of every New Season, ...

Why did my merit go down? How can I earn merit back?

Each player starts with 100 Merits.Misconduct will affect Merits in the following ways:• Teaming up with a cheating player (detected by the ...

How to check my merit records? (Steps with pictures)

Please follow the below steps to check your merit records:1.Click on your avatar on the right-top corner of the Lobby.2. Go to the Tab [Tier...

Why are my results not counted in Royale Pass(RP) Missions/Achievements?

If your Royale Pass(RP) missions/achievements are not updating after the match, below are some instructions that can help you solve it.1. So...

Why the Royale Pass(RP) is locked? (For new season)

With the end of Royale Pass Season, the RP will be locked and the RP points obtained by completing missions will be reset. You will need to ...

How to block players / unblock players?

If you looking to remove someone from friend's list or block another player, please follow the steps listed below:1. Tap on the Vertical Fri...

How to add friends / delete friends?

Looking to take the exciting to the next level with a friend? Did you know you can play with your friends too, here are the steps:1. Tap on ...

About Synergy

What is Synergy:It's an symbol of the solid relationship between you and your Friends/Partners/Lover. You can interact with your friends (Ma...

More details about Synergy

When your Synergy is high enough, you can build up the Connections with your friends. (Male/Female)How to build up Connections with friends:...

How to stand by my friends and be shown to others in the profile?

In order for your partner to stand in your back, please follow these steps:1. On the top side, press your profile photo.2. On the very left ...

How to change the weapon displayed in the lobby?

Bored of looking at the same weapon and vehicle in the lobby or want to show off that new skin you just got? We are here to save the day!You...

How do I change my character's gender or appearance?

To change your character’s in-game Gender or Appearance, please proceed as follows:1. Tap on [Inventory] on the bottom of the Lobby screen.2...

How do I change Avatar Picture/Avatar frame/Flag/Title?

To change your Profile Picture (Avatar) / Avatar frame / Flag / Title, please proceed as follows:1. Tap on your current Avatar on the top ri...

What is the Portable Closet?

The Portable Closet allows you to quickly change Outfits on the Main Lobby and in the Island Lobby (while on the countdown to the match star...

What is Loadout?

We are always looking to add something new and are excited to share this news with you. You now have an option to change the outfits with mu...

What's Personal Space? Where is it?

What's the Personal Space?Personal Space is a space to show your role outfit in the personal Main Menu.Where is the Personal Space?1. Click ...

What Can I do if I didn't receive my items in game right after spinning/opening crates/drawing?

If you are unable to find certain items from lucky draw, spinning the wheel or opening crates, we kindly advise you to perform the steps lis...

I got some questions with the spin/draw/crate.

About the rules and odds:1.Odds Please be noticed that the odds don't mean you can get the item you want by spinning/drawing/opening crat...

I didn't get the rewards after downloading the Resources Extension Pack

Hi Soldier,We are excited to announce that you can now download the resource pack and collect a one-time reward (If you have collected the r...

Where are the season rewards ?

Every season when you meet the requirements in Classic (Third Person or First Person) Solo. Duo or Squad matches, there will be an Season R...

How to preview the season rewards ?

1.Click the "season" button on the bottom left of Lobby, 2.You can see a "Season Rewards" on the left part of the new wi...

What should I do if I couldn't find the items after opening chests/receiving rewards?

If items doesn't show up in [Inventory] after opening chests/receiving rewards, items do not work normally or disppear for no reason after o...

How does Bonus Challenge & Bonus Reward events work?

Bonus challenge is a special event where you can find multiple tournaments and you can join the tournament using bonus challenge vouchers. Y...

How to download new map?

To reduce the size of our app, we have made Sanhok, Miramar and Vikendi(beta) separate downloads in the latest version of our game.To downlo...

How do I hide my outfit?

If you wish to hide you outfit, please follow the below steps:1. Go to Settings by pressing the settings icon on the bottom right; 2. Scroll...

How to change my outfit representation in profile?

Players can show your outfit to others who visit your profile. You can follow the steps below to change the outfit representation:1. Click y...

How can I hide my results?

Now players can hide their results. If you want to do that, please follow these steps to get it:1. Enter to Settings by pressing the setting...

How do I hide my RP information

Now players can hide their RP information. All you have to do is to follow these steps to get it:1. Enter to Settings by pressing the settin...

How do I hide my "Airplane Finish Opt-in(by Royale Pass Rank)

In case you want to hide your "Airplane Finish Opt-in(by Royale Pass Rank)", please follow the steps1. Enter to Settings by pressi...

How to change the theme/background ?

We can change the background of lobby,please follow these steps to get it:1.Click the [Inventory], it is on the bottom of your Lobby page;2....

Where can I preview the stats of a weapons with different accessories.

You can access the Armory section from the Lobby. Once you enter the Armory, you can preview and check:*On the bottom left side of the scre...

How to hide my Total Popularity?(steps with pictures)

The Total Popularity will show how many players had sent you gifts here ,and also you can go to others homepage and send him gifts freely, w...

How to change the quick messages in game ?(steps with pictures)

Quick messages are the short messages that you can send to your teammates during your matches quickly. You can change quick messages by foll...

How do I change my name?

You can change your in-game Nickname by using a [Rename Card]. You can obtain a [Rename Card] for free or purchase in the [SHOP].1.You can o...

Why it shows "no items left" in inventory?

All the items you bought in game will be shown in inventory, such as skins, weapons and outfits, etc.If you see the notes: "no items le...

How does RP work?

You can check Royale Pass rules in the following ways:1. Tap the RP button on the right side of the Lobby screen.2. Tap the question mark (?...

How to buy clothes with BP?

You can obtain Outfits with Battle Points (BP) by buying Soldier’s Crates.If you wish to purchase Soldier’s Crates and have earned enough BP...

How to dismantle items?

To dismantle your duplicate items please proceed as follows:1. Tap [Inventory] on the bottom center of the Lobby screen.2. Tap the [Dismantl...

What are Silver Fragments?

After dismantling an item, you will receive Silver Fragments which can then be exchanged for new outfits by visiting the Silver Fragment Sec...

Crates and Coupons

There're three kind of Crates and Coupons in game:Crates:1. Premium Crate (Can be opened by using Premium Crate Coupon or UC);2. Classic Cra...

How to create/enter a chatroom? (Lv.9 Progress Mission guide)

Below are the steps to create/ enter a chatroom:1. Click on the world chat tab next to the Team recruitment tab on your bottom left corner o...

How do I create a Custom room?

The Custom Room function is only available after purchasing the Elite Royale Pass or being on a Clan with Level 2 or higher.To create a Cust...