About Metro Royale: Reunion

Dear Players,PUBG MOBILE always strives to maintain a fair gaming environment and provide players with the best possible gaming experience. ...

About Companion

You will be able to obtain companions by participating in specific events. Below are some frequently asked questions about companions, we ho...

How to change my in-game Country/Region?

Please be aware that it might affect your gaming experience by changing your in-game Country/Region.There is a cool-down period in the in-ga...

How can I join a match with the people who speaks in the same language?

You can follow the below instructions to join a match with the people of same language:1. Go to Settings -> language2. Click the Matchmak...

How can I join a team manually?

Below are the steps to join a team manually.Go to the bottom left corner of the Lobby to t...

Profile Information FAQ

Dear Players,After multiple game updates, PUBG Mobile is now having more content and personalized settings for you to choose from. We h...

What is Spectator Mode?

Starting from version 0.9.0, players can watch other opponent players until the end of the match, after being killed.Kind Reminder: For publ...

How do I gift Items?

To send a gift to a friend, you may refer to the following steps after reached the gift requirements.Find Gift button in the shop page, sele...

How to play PUBG MOBILE? How to enter Training Ground?

If you are new to PUBG MOBILE or you want to practice the gaming skill, here are the instructions for you: 1. You can go to the [Traini...

How do I leave a Crew?

If you wish to leave your current Crew, kindly follow the steps below:1. Go to the Settings page, click on [Matches] and enter the Tour...

About Arcade mode

Arcade Mini Zone:100 players, smaller map, 3 times the resources and air drops! Available on Tuesdays, Thursdays, Saturdays and Sundays!Arca...

Gyroscope Doesn’t Work? How do I set up the Gyroscope?

If the Gyroscope doesn't work, please make sure you have the Gyroscope settings On. Pleas try the following steps to set up the Gyroscope:1....

How do I get the Weapon Master Achievement?

The first condition to achieve the Weapon Master Achievement Title is to participate in a Classic Match.The second Condition is you need to ...

Why the peek button didn't show up? How to peek and lean?

Enabling the peek and fire mode will enable the tilt mode, you may follow the steps below on how to enable the peek and fire mode. Tap ...

When does the current Season end? When does the new Season begins?

You can check the expected Season End date by clicking on [RP] section on home lobby below Shop option which leads you to Royal Pass details...

Which kind of weapon can be upgraded?

Please take note that not all weapons can be upgraded, you may only be able to upgrade certain weapons. Thus, in order to upgrade weapons, p...

How to earn the paint and materials to upgrade the weapons?

You can get the paint by going to Shop -Treasures.Materials can only drop from dismantling duplicated upgradable firearms. Kind Reminder: Fo...

What is Clan Training?

Complete daily matches to gain more Clan Energy. The better a player performs in the battle, the greater the amount of Clan Energy gained. R...

Where is quick scope option?/How to enable quick scope?

1. At the game Lobby or on the battlefield set up your quick scope switch option through in-game Settings.2. Look f...

How to change my character?

You may switch your characters easily by following the steps below.Tap on Workshop at the bottom of Game Lobby, to proceed to...

The Jinxed achievement

Completed the Jinxed achievement multiple times but still not getting the rewards? Here is some more information to help you out with unlock...

About Clan

A Clan allows players to work as a team for more exciting game experiences and rewards. Come join or create a Clan to meet for fri...

How to enable/disable Auto Pickup in game?

The auto-pickup feature is designed to allow you to pick up nearby equipment more quickly and increase your chances of winning in the game! ...

How do I change camera view?

You can choose between First Person Perspective (FPP) or Third Person Perspective (TPP) by clicking on the map above the "Start" optionPleas...

About Statistics

The statistics displayed on your account are based on the servers and modes you have currently selected. So it is possible that you are seei...

What are the rules about rating protection card?

1. Rating Protection Cards will only be able to get as Royale Pass Rewards for everyone who reaches the corresponding RP level.2. There are ...

Tier rules

Rules1. There are 10 tiers in the game: Bronze, Silver, Gold, Platinum, Diamond, Crown, Ace, Ace Master, Ace Dominator, and PUBG Conque...

How many tiers in the rank?

There are 10 tiers in the game: Bronze, Silver, Gold, Platinum, Diamond, Crown, Ace, Ace Master, Ace Dominator, and PUBG Conqueror.* Conquer...

Tier protection mechanism

Tier protection Mechanism protects your rating when you complete Classic matches while in a group with your friends. This option is to save ...

Why didn't my rating go up after matches?

If you didn't gain any ratings after matches, you are probably playing Arcade&nb...

Why did my merit go down? How can I earn merit back?

Merits System Rules: 1. The initial score for each player is 100 points. 2. Prohibited behavior will result in merit deductions. If players ...

Why are my results not counted in Royale Pass(RP) Missions/Achievements?

If your Royale Pass(RP) missions/achievements are not updating after the match, below are some instructions that can help you solve it.1. So...

Why the Royale Pass(RP) is locked? (For new season)

With the end of Royale Pass Season, the RP will be locked and the RP points obtained by completing missions will be reset. You will need to ...

How to block players / unblock players?

You may block other players by referring to the following steps:-Tap World chat in the game Lobby, open the friend's cha...

How to add friends / delete friends?

If you need to add more friends to the game, please refer to the following steps to do so:Expand your friend list on the left side of the ga...

About Synergy

What is Synergy:It's a symbol of the solid relationship between you and your Friends/Partners/Lover. You can interact with your friends in t...

More details about Synergy

When you and your friend's Synergy reached 100, you may build up connections with your friends. Please refer to below for the detailed infor...

How to change the weapon/vehicles displayed in the lobby?

You may change the weapons/vehicles you display in the lobby by following steps.Go to ...

How do I change my character's gender or appearance?

You can change the gender or appearance of your character by following these steps. - Go to Inventory through ...

What is the Portable Closet?

You may change outfits quickly by selecting outfits and putting them in the portable closet, provided that the portable closet has been unlo...

Where is Loadout?

You can find change character sets by referring to the following steps.- Go to Inventory——>Completed icon through the...

What's Personal Space? Where is it?

What's the Personal Space?Personal Space is a space to show your role outfit in the personal Main Menu. Where is the Personal Space?Kin...

What should I do if I did not receive my in game items right after wheel spin/crates open/lucky draw?

If you unable to locate your items that you get from lucky draw/wheel spin/crates, even though you are in a stable network conditions. Pleas...

I got some questions with the spin/draw/crate.

About the rules and odds:1.OddsPlease be noticed that the odds don't mean you can get the item you want by spinning/drawing/opening crates c...

About download the Resource Pack

 Once you downloaded the required game resource, you may be able to enjoy your game as per usual. You may refer&nbs...

Where are the season rewards?

When you have reached certain conditions at the end of each season, you will receive the corresponding seasonal rewards. Season rewards are ...

How to preview the season rewards ?

1.Click the "season" button on the bottom left of Lobby.2.You can see a "Season Rewards" on the left part of the new window and there is a "...

What should I do if I couldn't find the items after opening chests/receiving rewards?

If items doesn't show up in [Inventory] after opening chests/receiving rewards, items do not work normally or disppear for no reason after o...

How does Bonus Challenge & Bonus Reward events work?

Bonus challenge is a special event which consist of various tournaments (player ...

How to download new map?

To reduce the size of our app, we have made Sanhok, Miramar and Vikendi(beta) separate downloads in the latest version of our game.To downlo...

How do I hide my outfit?

If you wish to hide you outfit, please follow the below steps:You may Hide your character's outfit by goi...

How can I hide my results?

If you wish to hide you results, please follow the below steps: You may hide your results by going to Settings--> Privacy & Soci...

How do I hide my RP information

Now players can hide their RP information. All you have to do is to follow these steps to get it:1. Enter to Settings by pressing the settin...

How to change the theme/background ?

We can change the background of lobby,please follow these steps to get it:1.Click the [Inventory], it is on the bottom of your Lobby page;2....

Where can I preview the stats of a weapons with different accessories.

You can access the Load out section from the Lobby. Once you enter the Load out, you can preview and check:1. Click on the Map Selection at ...

How to hide my Total Popularity?(steps with pictures)

The Total Popularity will show how many players had sent you gifts here ,and also you can go to others homepage and send him gifts freely, w...

How to change the quick messages in game?

Quick messages are the short messages that you can send to your teammates during your matches quickly. You can change quick messages by foll...

How does RP work?

You can check Royale Pass rules in the following ways:1. Tap the RP button on the right side of the Lobby screen.2. Tap the question mark (?...

How to buy clothes with BP?

You can obtain Outfits with Battle Points (BP) by buying Soldier’s Crates.If you wish to purchase Soldier’s Crates and have earned enough BP...

How to dismantle items?

To dismantle your duplicate items please proceed as follows:1. Click [Inventory] on the bottom right of the Lobby screen.2. Click the [Disma...

What are Silver Fragments?

You will get silver from dismantling items, which can be redeemed for exclusive items in the shop.Redemption Entrance: You may enter the Sho...

Crates and Coupons

There're three kind of Crates and Coupons in game:Crates:1. Premium Crate (Can be opened by using Premium Crate Coupon or UC);2. Classic Cra...

About Chat Room

Player need to reach Lv.25 to create Chat Rooms.Each Player can create up to 3 Chat Rooms.Room name and password can be set up/changed by th...

How do I create a Custom room?

To create a Custom Room you will need a Room Card which you can obtain in 3 different ways, from the Royal Elite Pass, Clan Shop or Shop.1) ...