What's New?

PUBG MOBILE will begin pushing out the update on March 14 at 11:00 (UTC+0).  To ensure a quick and smooth update, please be in a good n...

How can I review my banned reason?

If you have any question about the reason for being banned, please follow the below steps to review the ban reason:-Using the banned account...

How to link your game account to your Phone Number/Email

We advise you to link your game account with your Phone Number/Email for better account security. You may find the link option with the step...

How to reset my password for email/phone number login?

If you need to reset your password for email login, please follow the steps listed below:1. Select Log in via Phone/E-Mail.2.  Sel...

Cannot enter Metro Royale mode and receive error [Feature not available yet]

Metro Royale mode has been fully launched in the game. In order to create a better game environment, Metro Royale mode only supports the lat...

Received “Google Play Service version is too low” message when logging in to the game

If you received a pop-up message stating “Google Play Service version is too low“ and failed to enter the game, you may follow the below ste...

What to do if login fails or shows error code

If you failed to log in due to failed in downloading the in-game resources/ receive an error code during login in a stable network environme...

What's Device Ban feature?

To provide a fairer competitive environment, we have implemented the device bans, one of the most community-requested features! Anyone who m...

How to quickly unlink social media accounts?

For more information about how to unlink your in-game social media account, kindly refer to the information below to see if you have met the...

What should I do if I want to change my Server?

In order to create a better game experience environment for all players, the game currently does not support random server switching. Before...

What should I do if my installation failed?

If your device meets the minimum requirements, please ensure that:-You are installing the latest version into the device's internal storage ...

Server does not respond / Server failure

This issue usually occurs when the connection is unstable or when the signal is too weak. Please try the following to fix it:1. Change your ...

What should I do if I am experiencing lag/lost connection?

If you encounter lag, please try the following steps to troubleshoot the issue: 1. Check if you have selected the optimal server: Tap t...

How to keep my account safe?

We cannot guarantee the security of your account if you have shared your login credentials, it is up to you to keep that data discreet.There...

The All-Talent Championship, all you need to know!

Dear Players,Welcome to All-Talent Championship! You and your teammates can join matches here and immerse yourself in this glorious PUBG MOB...

Tier Adjustments During Off-Season

Ranking mechanismTo clear misunderstandings about the tier adjustment, this article is to help you to understand the detailed information ab...

Is it safe to buy, sell or share accounts?

We do not support Trading or Sharing of the game accounts. Every account is...

IMPROVED INVESTIGATOR PERKS ARE HERE!

The Security Center has carried out a new round of upgrades to the Investigator perks. It mainly involves the inactive Investigators' frozen...