What's New?

PUBG MOBILE will begin pushing out the update on July 11 at 11:00 (UTC+0). Service will not be interrupted. Please make sure you have a good...

How can I review my banned reason?

If you have any question about the reason for being banned, please follow the below steps to review the ban reason:-Using the banned account...

How to reset my password for email/phone number login?

If you need to reset your password for email login, please follow the steps listed below:1. Click Log in via email2. Enter your email addres...

Cannot enter Metro Royale mode and receive error [Feature not available yet]

Metro Royale mode has been fully launched in the game. In order to create a better game environment, Metro Royale mode only supports the lat...

Login Failure

We are sorry to hear that you having trouble logging in due to a poor internet connection. We suggest playing the game at locations with sta...

What's Device Ban feature?

To provide a fairer competitive environment, we have implemented the device bans, one of the most community-requested features! Anyone who m...

How to unlink social media accounts?

To unlink the social account, below are the instructions for your reference:1. Players who have linked their account to at least 2 social ne...

What should I do if I want to change my Server?

To Provide a better gaming experience, the option to change servers by players is currently available once every 60 days.If you wish to chan...

What should I do if my installation failed?

If your device meets the minimum requirements, please ensure that:-You are installing the latest version into the device's internal storage ...

Server does not respond / Server failure

This issue usually occurs when the connection is unstable or when the signal is too weak. Please try the following to fix it:1. Change your ...

What should I do if I am experiencing lag/lost connection?

If you encounter lag, please try the following steps to troubleshoot the issue:1. Check if you have selected the optimal server: Tap the Sel...

How to keep my account safe?

We cannot guarantee the security of your account if you have shared your login credentials, it is up to you to keep that data discreet.There...

The All-Talent Championship, all you need to know!

Dear participants,To guarantee fair play, teams participating in the Semi-Finals and Finals of the All-Talent Championship Season 2 will be ...

Is it safe to buy, sell or share accounts?

We do not support Trading or Sharing of the game accounts. Every account is...

Tier Adjustments During Off-Season

Kindly Reminder: For public policy matters, please send an email to policy@proximabeta.com