1. Check if you have selected the optimal server: Tap the Select Mode button below the Start button in the Lobby, then tap the server button in the top right corner. Select the server with the lowest ping.

2. Make sure that you have a stable internet connection.
3. Ensure that your device has a stable Wi-Fi connection, or try switching to a different network connection (3G/4G/Wi-Fi etc.).

4. Exit the game and clear some storage on your device, then log into the game again. Before logging out, please note that if you are playing as a guest, logging out may erase your character progress.

5. Tap the Repair button on the right side of the Login page to repair PUBG MOBILE.


*The internet fluctuation may cause this problem. We advise you to try the above procedures to see if the problem can fix. If the issue persists, kindly contact our customer service support to get further/more assistance.

 

Kind Reminder: For public policy matters, please send an email to policy@proximabeta.com