We are sorry to hear that you having trouble logging in due to a poor internet connection. We suggest playing the game at locations with stable internet. We also recommend trying the following:

1. Ensure that you have a stable internet connection (4G or Wi-Fi).
2. Change your internet connection to 4G vs Wi-Fi.
3. Please kindly make sure that your account is not in the status of banned.
4. Log out of your account, exit the game, clear some of your device storage, then log in again. Before logging out, please note that if you are playing as a guest, logging out might erase your current progress.
5. Tap the Repair Button on the right side of the Login page to repair PUBG MOBILE.

6. Download and install the game again. (Before uninstalling the game, kindly note your current progress might be erased by uninstalling the game if you are playing as a guest. We advise you to link your guest account to any social media account to keep your progress)

If the issue persists, please send us screenshots or error codes for us to investigate further.

Kindly Reminder: For public policy matters, please send an email to policy@proximabeta.com