Purchase Prime/Prime Plus to get more benefits! We are sorry if you are facing any problem in Subscription, before we start the conversation, please kindly read the FAQ and see if your question can be solved or not.

1. Why my Prime/Prime Plus subscription shows not activated after I purchased successfully?
Network issues or latency can sometimes cause a delay in activating the Prime/Prime Plus, we request you to wait for 12-24 hours to ensure that your purchase is successfully delivered to the account. If you have already waited for 24 hours or more but the Prime/Prime Plus still not activated , please do not hesitate to contact us via customer service and provide us the specific screenshots of the receipt and purchasing time, we will have an investigation on it and get back to you asap.
2. Can I share the activated Prime/Prime Plus with another social account/character?
No, You can only have one Prime/Prime Plus subscription on your character/account. If you want to subscribe to Prime/Prime Plus for another account/character, please use the other account to purchase another Prime/Prime Plus.
3. Can I regain the subscription items if I missed the login time?
Yes ,you can regain the subscription rewards of up to five previous days. Any unclaimed rewards beyond five days will be refreshed automatically.
4. I didn't receive the Bonus after purchasing Prime Plus.
Network issues or latency may cause the delay in receiving the Prime Plus Bonus, we sincerely suggest you to wait for 12-24 hours to ensure that the Bonus is successfully delivered to your account or you can check your in game email box to see if the Bonus was successfully issued. (You need to collect the Bonus by yourself in Subscription page) If you have already waited for 24 hours or more but didn't receive the Bonus , please do not hesitate to contact us via customer service and provide us the specific screenshots of the receipt and purchasing time, we will have an investigation on it and get back to you asap.

If you have any other question, contact us via customer service and provide more details for us to solve the issue more quickly. Thanks for your support and understanding!
Kindly Reminder: For public policy matters, please send an email to policy@proximabeta.com