If you are unable to find certain items from lucky draw, spinning the wheel or opening crates, we kindly advise you to perform the steps listed below:

1. Certain items are sent through mail - Please check your in-game mailbox.
2. Ensure you have a smooth connection.
3. Force close the game and re-start it.
4. Use the Repair function on the login screen and re-start the game.

Please note that temporary connection issues can also cause a delay in receiving the items. If you have gone through the above checklist, we request you to wait for 24 hours to receive the items.
Kindly Reminder: For public policy matters, please send an email to policy@proximabeta.com