This issue usually occurs when the connection is unstable or when the signal is too weak. Please try the following to fix it:

1. Change your connection method to 4G vs. Wi-Fi (Wi-Fi preferably), or avoid regions with heavy network traffic.
2. Restart your phone and connection to try again, and enter the game again after 1 - 2 minutes.
3. End all the other applications in the background and restart the game.

If your ping is around 360-369ms, then it becomes a Server Not Responding issue.

If the problem persists, please contact us and our technical team will assist you.
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