This issue usually occurs when the connection is unstable or when the signal is too weak. Please try the following to fix it:

1. Change your connection method to 4G vs. Wi-Fi (Wi-Fi preferably), or avoid regions with heavy network traffic.
2. End all the other applications in the background and restart the game.
3. Restart your phone and connection to try again.

If your ping is around 360-369ms, then it becomes a Server Not Responding issue.

If the problem persists, please contact us and our technical team will assist you.
Kindly Reminder: For public policy matters, please send an email to policy@proximabeta.com