This issue usually occurs when the connection is unstable or the signal is weak. Please try the following steps to fix it:

1. Make sure you have a strong Wi-Fi or 4G signal;
2. Avoid playing on a network with heavy traffic;
3. Shut down your Wi-Fi or mobile network, then restart it. Stop sharing personal hotspot;
4. Load the game 1-2 minutes after restarting your router;
5. Restart your phone and try again.
If the problem persists, please contact us and our technical team will assist you.

Kindly Reminder: For public policy matters, please send an email to policy@proximabeta.com