If your device meets the minimum requirements, please ensure that:

-You are installing the latest version into the internal storage of the device and not in an SD card.
-The device's operating system is up to date.
-There is enough space on the device’s internal storage (at least 4GBs).
-You have a strong and stable Wi-Fi internet connection (use a different connection if the issue persists).
-You are not using the device to perform other tasks while trying to download/install the game.

If after ensuring all the above mentioned steps, you’re still unable to download/install the game please proceed as follows:

- Force Stop and clear the cache of your Google Play Store and Google Play Services/Framework.
- Restart your device.
- Download and reinstall the game using the latest version available on the Google Play Store.
Kindly Reminder: For public policy matters, please send an email to policy@proximabeta.com