If your device meets the minimum requirements, please ensure that:
-You are installing the latest version into the device's internal storage and not on an SD card.
-The device's operating system is up to date.
-There is enough space on the device’s internal storage (at least 4GB).
-You have a strong and stable Wi-Fi internet connection (use a different connection if the issue persists).
-You are not using the device to perform other tasks while trying to download/install the game.
-You are installing the latest version into the device's internal storage and not on an SD card.
-The device's operating system is up to date.
-There is enough space on the device’s internal storage (at least 4GB).
-You have a strong and stable Wi-Fi internet connection (use a different connection if the issue persists).
-You are not using the device to perform other tasks while trying to download/install the game.
If you are still unable to download or install the game after checking with the steps mentioned above, kindly proceed as follows:
- Force Stop and clear the cache of your Google Play Store and Google Play Services/Framework.
- Restart your device.
- Download and reinstall the game using the latest version available on the Google Play Store.
- Force Stop and clear the cache of your Google Play Store and Google Play Services/Framework.
- Restart your device.
- Download and reinstall the game using the latest version available on the Google Play Store.
Kind Reminder: For public policy matters, please send an email to policy@proximabeta.com