We are sorry to hear that you are having the trouble in logging in due to poor internet connection. We suggest playing the game at locations with stable internet. We also recommend trying the following:

1. Ensure that you have a stable internet connection (4G or Wi-Fi).
2. Change your internet connection to 4G vs. Wi-Fi.
3. Please kindly make sure that your account is not in the status of banned.
4. Log out of your account, exit the game and clear some storage on your device, then log in again. Before logging out, please note that if you are playing as guest, logging out might erase your progress.
5. Tap the Repair Button on the right side of the Login page to repair PUBG MOBILE.
6. Download and install the game again. (Before deleting the game, please note that if you are playing as a guest, deleting the game might erase your progress. You can link your guest account to a social media account to keep your progress)

If the issue persists, please send us screenshots or error codes for us to investigate further.
Kindly Reminder: For public policy matters, please send an email to policy@proximabeta.com