Hi, how can we help you?
Login Failure
Server/Connection/Logging in
What can I do if mistakenly changed my server?
Hot Topics
Server does not respond / Server failure
How to recover my hacked account?
Account (Statistics / Rank / RP)
Unlink account
What's New
How can I review my banned reason?
More
What should I do if I am experiencing lag/lost connection?
How to reset my password for email/phone number login?
Why was my account banned?
What should I do when I encounter purchase problems?
FAQ about payment issue
FAQ about Prime/Prime Plus
How to report cheater through customer email?
Report cheater directly through in game channel.
How to report cheater through in game customer service?
What phones/devices are compatible with PUBG Mobile? (Android)
How to download new map?
How do I hide my outfit?
How does RP work?
How to buy clothes with BP?
How to dismantle items?
What should I do when I encounter bugs?
What should I do when my voice chat doesn't work well?
What should I do if my teammates kill one another?
What Can I do if I didn't receive my items in game right after spinning/opening crates/drawing?
I got some questions with the spin/draw/crate.
I didn't get the rewards after downloading the Resources Extension Pack
About Companion
How to change my in-game Country/Region?
How can I join a team manually?
How to block players / unblock players?
How to add friends / delete friends?
About Synergy
About Ultra HD Graphics
Non-Standard Screen adjustment
How to change the weapon displayed in the lobby?
