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Login Failure
Account Issues
What's New
Hot Topics
Why was my account banned?
Unlink account
How to change my in-game Country/Region?
Gameplay
How can I review my banned reason?
Account hack - Linked social media account/Email Address has been hacked
More
About Metro Royale: Reunion
How to change my linked Email/Mobile number?
What should I do when I encounter purchase problems?
FAQ about payment issue
FAQ about Prime/Prime Plus
Server does not respond / Server failure
What should I do if I am experiencing lag/lost connection?
What should I do when I encounter bugs?
How can I join a match with the people who speaks in the same language?
About Companion
How to report cheater directly through in game channel?
What is the Ban Pan Video Review and how do I start reviewing?
How to become a qualified Investigator / Video Reviewer?
